FAQs
Frequently Asked Questions (FAQs) – ONE FIVE
We’re so glad you’re here! 💖
At ONE FIVE, we want your shopping experience to be as smooth and stylish as our collections. Below you’ll find answers to some of our most commonly asked questions.
1. How can I place an order at ONE FIVE?
Placing an order is super easy! Simply browse our website, pick your favorite outfits, add them to your cart, and proceed to checkout. Follow the steps to fill in your shipping and payment details — and that’s it!
2. What payment methods do you accept?
We accept multiple secure payment options, including credit/debit cards, JazzCash, and Easypaisa. Choose whichever works best for you during checkout.
3. Can I track my order?
Yes, absolutely! Once your order is shipped, you’ll receive an email with your tracking details. You can also log in to your ONE FIVE account anytime to check your order status.
4. What is your return or exchange policy?
We want you to love what you ordered. 💕
If something doesn’t feel right, you can request a return or exchange within the specified timeframe. For full details, visit our Returns & Exchanges page.
5. Do you offer international shipping?
Currently, ONE FIVE ships all across Pakistan. 🌸
For international shipping inquiries, feel free to contact our support team — we’re happy to help!
6. How do I find my size?
We’ve got you covered! Every product page includes a Size Guide, and you can also visit our dedicated Size Chart page for extra help choosing your perfect fit.
7. Are the colors shown on your website accurate?
We do our best to display colors as close to real life as possible. However, minor variations may occur due to lighting or screen settings.
8. Can I cancel my order after placing it?
Orders can be canceled within a short time after being placed. If you need to cancel or make changes, please contact our customer support as soon as possible.
9. How can I contact ONE FIVE for support?
You can reach us anytime through our Contact Us page or by emailing us at [support@onefive.com]. Our friendly team is always happy to assist you.
10. Do you offer custom or made-to-measure outfits?
At the moment, we offer ready-to-wear collections only — no custom tailoring just yet. But stay tuned; we’re always evolving!
11. Is my personal information secure?
Yes, 100%. We take your privacy very seriously and protect your personal data with the latest security standards. You can read more in our Privacy Policy.
12. How can I stay updated on new collections and offers?
Stay in the loop by subscribing to our newsletter and following us on social media. Be the first to see our latest drops, style inspiration, and exclusive promotions.
13. What if my favorite item is out of stock?
Don’t worry! We frequently restock popular designs. You can join our waiting list or check back soon — your dream outfit might be back before you know it.
If you still have questions or need any help, don’t hesitate to reach out — we’re just a message away. 💌
At ONE FIVE, we’re here to make your fashion journey fun, effortless, and full of confidence.